...because we care if you are dis-satisfied with any part of the service you have received!
At Land Estates we take customer service extremely seriously and it is important for us to know if we occasionally get it wrong. So we have devised this complaints procedure for our clients who feel that we have acted in a way that is less than satisfactory. We are also registered with The Property Ombudsman so should you feel we have not responded to your complaint to your complete satisfaction then you have the opportunity to have your point heard and raised by an independent body.
Our complaints procedure is detailed below:-
The Property Ombudsman's Code of Practice procedure can be downloaded, with a form that you can fill out. This can be found at www.tpos.co.uk. We really hope that we are able to resolve any disputes directly with you and rest assured all complaints are taken extremely seriously. We believe that it is imperative we get our service right and will do all we can to restore your faith in us.