Sales & Lettings in Dartford          01322 413 501

Letting with Land Estates

Should you require any information regarding the rental process, please contact one of our property consultants who will be happy to help answer any questions you may have. Please find below some of our most frequently asked questions:

The Rental Process:

How can I view property?

We arrange viewings at times convenient to you. All appointments will be accompanied by one of our professional property consultants who will be happy to answer any of your questions. We recommend you view early to avoid disappointment.

How do I calculate my monthly rent?

To work out your monthly rental figure use the following calculation:

Weekly Rent x 52 ÷ 12 = Calendar Monthly Rent

How much rent can I afford with my salary?

Gross Salary per year:

Max Rent: £ per month

Monthly Rent:

Minimum Salary Required: £

Monthly Rent:

Guarantor Minimum Salary Required: £

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The annual salary can be joint as a household. If you do not qualify, please contact Land Estates and we will always see if there are ways we can help you.

How do I make an offer?

You will need to give us the details of your offer including any special conditions and supporting information, e.g. the details of all occupants and their I.D., information for each member to comply with the right to rent legislation. We will ask you for a holding fee of one weeks deposit, once received we will put your offer to the landlord. Once your offer is accepted we will need you to complete our reference application form.

What references do I need?

We will ask you to complete an online reference form, which will require you to provide your personal details, current employment details, your current Landlord details, a character reference and your next of kin details. A credit check will also be carried out. Along with your reference application we will require you to provide photo ID in the form of a passport and or visas / work permits for entry into the UK. We will also require proof of address dated within the last three months. References are undertaken by an independent referencing company.

Who is responsible for contacting the utility companies?

Land Estates will send all your details to the utility companies to set up your account. You will be given details of the suppliers before move in. As a Tenant it is your responsibility to ensure setting up is correct and any closure of accounts directly with the utility supplier. All utilities should be on when you arrive at the property. Should you encounter any difficulties, please contact Land Estates.

What are your Fees?

We are a transparent agent; please click here for a full breakdown of all charges.

How much deposit and advance rent do I need to pay?

We ask for one month’s rent in advance and up to five weeks rent is usually taken as a deposit if rent less then if the rent is under £50,000 per year) or six weeks rent taken for deposit if the rent equals or exceeds £50,000 per year.

During Your Tenancy:

Who do I speak to if I need help with my tenancy?

If your property is managed by Land Estates contact the management team on 01322 413 501 or via e-mail to who will be happy to assist you with your query.

If Land Estates does not manage your property, you will need to contact your Landlord directly and they will be able to provide you with the information you require. Landlord details will be given to you at point of Moving in.

I have a maintenance issue, what should I do?

If your property is managed by Land Estates you should report maintenance to our in house Property Manager Ann on 01322 413 501 or email

If Land Estates does not manage your property, you should contact your Landlord directly.

Before contacting us, always check our maintenance guide which details some basic step by step guide and you may be even able to resolve the issue straight away then waiting for someone to come out to you.

How do I pay my rent?

When you sign your Tenancy Agreement we will explain the rental payment process. We will give you the account details of who you need to pay, Land Estates or the Landlord directly. The payment details are contained within your Tenancy Agreement. Your rental payment is always a month in advance.

What happens if I pay my rent late?

If Land Estates manages your property, you will receive an SMS and e-mail informing you that your rent is outstanding and you will be required to make an immediate payment as per the terms of your tenancy agreement. Failure to make payment will result in a formal rent arrears letter sent out to you. Also failure to make payment will result in interest being charged daily until your rental payment has been received. Please refer to fees section for further details.

How do I renew my contract?

Land Estates will contact you and your Landlord 60 days prior to the end of your Tenancy Agreement to ascertain your renewal plans. Negotiations will take place to ensure that your tenancy is renewed on acceptable terms. New documentation will be issued to you via signables to digitally sign and download as required.


What if the property isn’t clean when I move in?

Your property will usually have been professionally cleaned prior to you moving in. Any deficiencies in this regard should be noted on the inventory check-in. You will not be responsible for returning the property in a cleaner condition than that noted on the check-in unless additional cleaning took place afterwards at your landlord’s expense.

Please contact your Property Manager if you have any concerns in this regard. Please note, however, that a professional clean cannot restore a property to an "as new" condition and your landlord is not responsible for rectifying the effects of wear and tear.

Do I need to clean the carpets during the tenancy?

Most agreements will place an obligation on you to professionally clean carpets once a year. If carpets are not professionally cleaned regularly there is a risk of dirt becoming so ingrained that permanent staining and damage will result. High traffic areas such as hallways and reception rooms are particularly prone.

End of Tenancy:

How do I serve notice to vacate my property?

Notice will need to be served in accordance with your Tenancy Agreement, please refer to your Tenancy Agreement to check if you are within your notice period.

If Land Estates manages your property you can serve notice via e-mail to or on or before your notice date. Please ensure that your e-mail has your property reference along with your notice dates so it can be processed accordingly.

If your property is not managed by Land Estates you will need to serve notice directly to your Landlord as outlined in your Tenancy Agreement. Ideally copy Land Estates into the e-mail for our reference.

When should I make my last rent payment?

Your rent is always paid one month is advance. The last payment should be made a month before you vacate.

You will need to contact your bank to cancel your standing order or online payments in line with your notice period. Please note, we do not have access to your payments from your account and therefore cannot cancel your standing order or request for any payments.

What should I do with keys, fobs and parking permits at the end of tenancy?

Please note, unless otherwise instructed, all keys, fobs and parking permits should be returned to Land Estates at your check out. Failure to return keys will incur a charge of your daily rental amount until all keys, fobs and parking permits are returned.

Who notifies all the Utility Companies?

As a tenant, it is your responsibility to notify all utility companies including Council Tax, of your vacating date. It is advisable to contact the suppliers as soon you can to ensure you receive the final bill. Ensure your account is up to date before your vacating date! If it is not, this can delay the return of your deposit.

What costs should I expect at the end of tenancy?

You may need to have the property professionally cleaned to return it to the standard at Check-in. We can recommend cleaning companies who will be able to provide a FREE estimate for you once they have visited your property.

What is the Tenancy Deposit Scheme?

Since April 2007 all deposits taken for Assured Shorthold Tenancies are registered with a recognised deposit scheme. Please refer to your Tenancy Agreement for details of your deposit scheme.

Land Estates managed properties are registered with My Deposit Scheme - for further information please go to:

When will my deposit be returned?

The Inventory Check-out report is provided to both the Landlord and Tenant for comment and costing. Once final bills have been settled on the Tenancy and any deductions, if required, have been agreed with all parties, the deposit can be returned. You will be notified within 10 days of any deductions however, the transaction process can take anything between 10 to 28 days.

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