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Sales, Lettings & Management

Lettings In Dartford With Land Estates

Frequently Asked Questions About Lettings with Land Estates

Should you require any information regarding the lettings process, please contact one of our property consultants who will be happy to help answer any questions you may have.

Please find below some of our most frequently asked questions from tenants regarding Land Estates lettings process. 

The Lettings Process

How can I view property? 

We arrange viewings at times convenient to you. All appointments will be accompanied by one of our professional property consultants who will be happy to answer any of your questions. We recommend you view early to avoid disappointment.

How do I calculate my monthly rent?

To work out your monthly rental figure use the following calculation: Weekly Rent x 52 ÷ 12 = Calendar Monthly Rent The annual salary can be joint as a household. If you do not qualify, please contact Land Estates and we will always see if there are ways we can help you.

How do I make an offer?

You will need to give us the details of your offer including any special conditions and supporting information, e.g. the details of all occupants and their I.D., information for each member to comply with the right to rent legislation. We will ask you for a holding fee of one weeks deposit, once received we will put your offer to the landlord. Once your offer is accepted we will need you to complete our reference application form.

What references do I need?

For our lettings application, we will ask you to complete an online reference form, which will require you to provide your personal details, current employment details, your current Landlord details, a character reference and your next of kin details. A credit check will also be carried out. Along with your reference application we will require you to provide photo ID in the form of a passport and or visas / work permits for entry into the UK. We will also require proof of address dated within the last three months. References are undertaken by an independent referencing company.

Who is responsible for contacting the utility companies?

As a Tenant it is your responsibility to ensure setting up is correct and any closure of accounts directly with the utility supplier. All utilities should be on when you arrive at the property. Should you encounter any difficulties, please contact Land Estates.

How much deposit and advance rent do I need to pay?

We ask for one month’s rent in advance and in addition to this up to five weeks rent is usually taken as a deposit, if the rent is less than £50,000 per annum. If the rent exceeds £50,000 per annum then we will require a deposit equivalent to 6 weeks rent..

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During Your Tenancy

Who do I speak to if I need help with my tenancy?

If your property is managed by Land Estates contact the Property Management team on 01322 413 501 or via e-mail at pm@landestate.co.uk who will be happy to assist you with your query. If Land Estates does not manage your tenancy, you will need to contact your Landlord direct and they will be able to provide you with the information you require. Landlord details will be given to you at the beginning of your tenancy.

I have a maintenance issue, what should I do?

If your property is managed by Land Estates, in the first instance, please use our Report a Repair service. This will then be sent directly to the Property Management team.

If Land Estates does not manage your property, you should contact your Landlord directly.

Before contacting us, always check our maintenance guide which details some basic step by step information that may help you to resolve the issue.

How do I pay my rent?

When you sign your Tenancy Agreement, we will explain the rental payment process to you. You will be given our account details if we manage your tenancy. If we do not manage your tenancy, you will be given your landlords bank details. The payment details are contained within your Tenancy Agreement. Your rental payment is always one month in advance.

What happens if I pay my rent late?

If Land Estates manages your property, you will receive an SMS and Email informing you that your rent is outstanding and that you will be required to make an immediate payment.

Failure to make payment will result in a formal rent arrears letter being sent out to you and may result in you being charges interest at a daily rate. 

How do I renew my contract?

Land Estates will contact you and your Landlord towards the end your Tenancy to ascertain your renewal plans. Negotiations will take place to ensure that your tenancy is renewed on acceptable terms. New documentation will be issued to you electronically,making it easier for you to digitally download and sign


What if the property isn’t clean when I move in?

Your property will be given to you in good, clean order. Any deficiencies in this regard should be noted on the Inventory Check-In. You will not be responsible for returning the property in a cleaner condition than that noted on the check-in unless additional cleaning took place afterwards at your landlord’s expense. 

Please contact your Property Manager if you have any concerns. Please note, however, that no additional cleaning will be carried after your tenancy has commenced, nor is your Landlord responsible for rectifying the effects of wear and tear.

Do I need to clean the carpets during the tenancy?

Most agreements will place an obligation on you to professionally clean carpets once a year. If carpets are not professionally cleaned regularly there is a risk of dirt becoming so ingrained that permanent staining and damage will result. High traffic areas such as hallways and reception rooms are particularly prone.
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End of Tenancy

How do I serve notice to vacate my property?

Notice will need to be served in accordance with your Tenancy Agreement, please refer to your Tenancy Agreement to check if you are within your notice period.

If Land Estates manage your property you can serve notice via e-mail to lettings@landestate.co.uk on or before your rent due date. Please ensure that your Email has your property reference along with your notice dates so it can be processed accordingly.

If your property is not managed by Land Estates, notice will need to be served directly to your Landlord as outlined in your Tenancy Agreement. Ideally copy Land Estates into the Email especially if we have protected your deposit.

When should I make my last rent payment? 

Your rent is always paid one month is advance. The last payment should be made a month before you vacate. 

You will need to contact your bank to cancel your standing order or online payments in line with your notice period. Please note, we do not have access to your payments from your account and therefore cannot cancel your standing order or request for any payments. 

What should I do with keys, fobs and parking permits at the end of tenancy? 

Please note, unless otherwise instructed, all keys, fobs and parking permits should be returned to Land Estates at your check out. Failure to return keys will incur a charge of your daily rental amount until all keys, fobs and parking permits are returned. 

Who notifies all the Utility Companies? 

As a tenant, it is your responsibility to notify all utility companies including Council Tax, of your vacating date. It is advisable to contact the suppliers as soon you can to ensure you receive the final bill. Ensure your account is up to date before your vacating date! If it is not, this can delay the return of your deposit. 

What costs should I expect at the end of tenancy? 

You may wish to have the property professionally cleaned in order to return it to the standard at Check-in. We would be happy to recommend cleaning companies who will be able to provide a FREE estimate for you once they have visited your property. 

What is the Tenancy Deposit Scheme? 

Since April 2007 all deposits taken for Assured Shorthold Tenancies are registered with a recognised deposit scheme. Please refer to your Tenancy Agreement for details of your deposit scheme. 

Land Estates managed properties are registered with My Deposit Scheme – for further information please go to: www.mydeposits.co.uk

When will my deposit be returned? 

The Inventory Check-out report is provided to both the Landlord and Tenant for comment and costing. Once final bills have been settled on the Tenancy and any deductions, if required, have been agreed with all parties, the deposit can be returned. You will be notified within 10 days of any deductions and the balance of your deposit will be returned to you by bank transfer thereafter. 

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Steven Hall Mortgage Advisor

Steven Hall

Hi, my name is Steve and I am a Mortgage & Protection adviser covering the south-east of England.

I have personally been involved in the Mortgage and protection industry for over 15 years, with 13 of those as an Adviser.

Here’s just some of the types of scenarios we can help with:
• Residential Purchases and Re-mortgages
• Buy to Let Purchases and Re-mortgages
• Let to Buy Re-mortgages
• Help to buy mortgages
• Right to buy mortgages
• Shared Ownership Mortgages
• Capital raising for home improvements or deposit on investment properties

I am always more than happy to discuss any enquiries you may have. We offer a very personal service and pride ourselves on taking the time to find the perfect solution for your requirements.

So how does it work? We normally start with an initial call that lasts 5-10 minutes to establish if your expectations are realistic and if we are likely to be able to help you. If that goes well we can then look to set up a full mortgage appointment. Normally this is via a video meeting. Our aim then is to give you an idea of the likely costs, how much you can borrow and ultimately working towards providing you with something called a ‘decision in principle’. A decision in principle is a certificate from a prospective lender that confirms that your credit history is acceptable and how much you can borrow. This will give you the confidence that you are in a position to make an offer on a property and ensure that you are taken seriously by an estate agent and the vendor. Note that many estate agents will not even allow a viewing until you have a decision in principle. Lastly, once you find a property and your offer is accepted, we then guide you through the whole mortgage application process with the aim of making it as simple as possible for you.


We typically charge a fee of £399 payable at the point of application for a purchase or on completion for a re-mortgage, however this will be dependent on your personal circumstances.


Expert Financial Services Ltd is an appointed representative of PRIMIS Mortgage Network. PRIMIS Mortgage Network is a trading style of Personal Touch Financial Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No.9617865 3 Greystones Road, Bearsted, Maidstone, Kent, ME15 8PD. Head Office: 25 Nightingale Avenue, Whitstable, Kent, CT5 4TR